We offer quality guarantee on all products. All plants and ceramics are carefully selected to be at highest quality before shipment. We strive to offer the best quality and assortment on the market, all plants will be of same quality as the picture, in the case our production time is longer than anticipated, we will temperately remove the item on our website to ensure we only send quality approved items. During wintertime plant sizes might be smaller than during the summer due to the longer production cycle, however, we update our pictures if the appearance should change. All express home delivery shipments shall ensure the plant and ceramics will arrive safely and quickly. In the rare case a plant or other product should become damaged during transport, we offer customer service which will provide a new product if available and if eligible. Should the delivery be delayed beyond 72h of express shipping from the time the parcel has been picked up from our location, please contact us. In the case the plant has suffered damages from delayed delivery due to the shipment carrier error, we will allow 10 days at your home to acclimate with extended shipment warranty*.
We only offer our Quality Guarantee provided you follow the guidelines mentioned on our shipping in terms and conditions.
*Provided the plant stays in plastic growing pot and it is not dried out or over watered.