We take the security of our customers’ personal and payment information seriously. Our checkout process is designed to protect your information through advanced encryption technology, which helps to keep your data safe from unauthorized access. Additionally, we only use trusted payment providers who also have their own security measures in place to ensure that your transaction is processed securely. When you check out on our website, you can be confident that your information is protected, and your purchase is secure. Reed more about our privacy policy in section about us.

If a plant is provided with an R serial number (mentioned in the product name) or otherwise specified in product page, we guarantee that the plant you receive will be the exact one pictured on our website.

For other products and plants, we make every effort to ensure that the plants we send out are as similar as possible to the ones pictured on our website, it’s important to remember that each plant is a living object and not two plants are the same. We guarantee that the plant you receive will be of top quality and healthy, but we cannot guarantee that it will be an exact match in terms of exact size, shape and in some cases color. The appearance of plants can vary during the year, however, we provide new pictures if the appearance changes drastically.

If you have any concerns or questions about the plants you receive, please don’t hesitate to contact us and we’ll be happy to assist you.

At House of Botanique, we take great care in packaging and shipping our plants to help ensure that they arrive to you in perfect condition. However, we understand that accidents can happen during transport. That’s why we offer a quality guarantee and are always ready to find a solution in the rare case that a plant is damaged during shipping.

If your plant arrives damaged, it’s important to notify us immediately by sending an email to info@houseofbotanique.com with pictures of the plant and/or product. We will then work with you to find a solution in the form of a replacement (subject to availability), refund, or care guide, which is subject to agreement with House of Botanique. We will respond to your request as quickly as possible.

In order for us to provide compensation, it’s important for you to follow the guidelines outlined in our terms and conditions, including receiving plants in person from the mailman. We always strive to provide the best possible customer service and want to ensure that you are completely satisfied with your purchase from House of Botanique.

At House of Botanique, we want to ensure that your plants arrive at your doorstep healthy and in perfect condition. Depending on several factors, including carrier availability and weather conditions, we strive to provide express transportation to all customers, which typically takes from 1 to 3 days from when we ship our orders.

For international EU and Switzerland orders, we ship from Monday to Wednesday. Within Denmark, we ship from Monday to Thursday to ensure the health of the plants, particularly during the colder months and to ensure timely delivery and avoid any potential shipping delays over the weekend.

We take great care in packaging and shipping our plants to ensure that they arrive to you healthy and in perfect condition. If you have any further questions about our shipping policies or the status of your order, please don’t hesitate to contact us and we’ll be happy to assist you.

Yes, we currently ship to all of the EU and Switzerland. However, we also take special requests for orders outside of the EU and Switzerland for orders of 500€ or more. Plants shipped to these other countries are required to be accompanied by a phytosanitary certificate, which currently ranges in price from 40-120€ Euro from the Danish agriculture authorities.

We understand that our customers come from all over the world and we want to provide the best possible service to everyone including making it possible to purchase directly from our website for customers in the USA, Canada, Norway, UK, Japan, South Korea, Turkey, UAE, and more.

If you have any questions about our international shipping policies or the status of your order, please don’t hesitate to contact us and we’ll be happy to assist you.

Stay updated on our Instagram @houseofbotanique to know when we have any updated on our shipping conditions and possibilities.

Once your order has been shipped, you will receive an email or message from the shipment carrier with instructions on how to track your order online. Both FedEx and BudBee offer an online and app service that allows you to track your order in real-time.

To track your order, simply follow the instructions provided in the email or message and enter your tracking number into the carrier’s website or app. You will then be able to see the status of your shipment, including its current location and expected delivery date.

If you have any questions or concerns about tracking your shipment, please feel free to contact us and we’ll be happy to assist you.

Yes, you will receive an email once you have placed your order and one when your order has been accepted and is ready to be shipped.

Yes, it is possible to cancel your order before it has been shipped. If you need to cancel your order, please send an email to info@houseofbotanique.com as soon as possible, so that we can try to cancel the shipment. If the cancellation is successful, we will refund you the full amount paid for your order.

Please note that once your order has been shipped, it is no longer possible to cancel or modify it. In this case, you may return the order according to our return policy. Returns are only accepted provided the plants is returned safely, please note that plants are unlike other products purchased online and are at a high risk of perishing if not handled professionally. We do however take most returns, if you deliver the plant to our address in person, still provided that the plant is not reduced in quality from your handling. Please reed our return policy carefully, if you are unsure about your purchase. All returns are subject to conditions mentioned in our refund policy.

If you have any questions or concerns about canceling or modifying your order, please feel free to contact us and we’ll be happy to assist you.

We offer quality guarantee on all products. All plants and ceramics are carefully selected to be at highest quality before shipment. We strive to offer the best quality and assortment on the market, all plants will be of same quality as the picture, in the case our production time is longer than anticipated, we will temperately remove the item on our website to ensure we only send quality approved items. During wintertime plant sizes might be smaller than during the summer due to the longer production cycle, however, we update our pictures if the appearance should change. All express home delivery shipments shall ensure the plant and ceramics will arrive safely and quickly. In the rare case a plant or other product should become damaged during transport, we offer customer service which will provide a new product if available and if eligible. Should the delivery be delayed beyond 72h of express shipping from the time the parcel has been picked up from our location, please contact us. In the case the plant has suffered damages from delayed delivery due to the shipment carrier error, we will allow 10 days at your home to acclimate with extended shipment warranty*.

We only offer our Quality Guarantee provided you follow the guidelines mentioned on our shipping in terms and conditions.

*Provided the plant stays in plastic growing pot and it is not dried out or over watered.

Yes, we take extra care to ensure that plants are packaged and shipped safely. We have designed special FSC certified carton boxes that are sturdy and help prevent the plants from shifting during handling. Additionally, we add a paper bag around the growing pot to prevent soil from spilling out during transit.

For orders during cold months or for long distance shipping, we use a thermal bag made from more than 70% recycled plastic to help maintain the temperature inside the box. For rare plants, we use an even more secure flamingo box to provide additional insulation and ensure safe handling during transit.

Our packaging materials, including the FSC certified cartons, paper bags, and thermal plastic bags, are 100% recyclable. We encourage you to recycle as much of the packaging as possible.

If you have any further questions about our packaging and shipping methods, please don’t hesitate to contact us.

In some cases yes, you will be provided with options for delivery when ordering with FedEx and BudBee. With BudBee you will in many cases be able to use their services which includes delivery at a certain time of the day at an additional cost provided in their app. However, please keep in mind that it’s important not to allow the shipping to take more than 72 hours, in order for us to provide the Quality Guarantee if needed.

We sell many different types of plants, but we specialize in trendy green plants and rare variegated plants. We have types of Philodendron, Alocasia, Monstera, Calathea, Maranta, Caladium and many more.

We usually restock every week; however, some plants are restocked more frequently due to production availability. Rare plants with R-Serial numbers are not restocked due to the customer receiving the exact plant in the picture, however, similar plants are likely to become available from time to time. 

Returns are only accepted provided the plants is returned safely, please note that plants are unlike other products purchased online and are at a high risk of perishing if not handled professionally. We do however take most returns, if you deliver the plant to our address in person, still provided that the plant is not reduced in quality from your handling. Please reed our return policy carefully, if you are unsure about your purchase. All returns are subject to conditions mentioned in our refund policy.

Refund policy from terms and conditions:

We offer a 14-day right of withdrawal after receiving the goods, provided that the goods are returned in their unused original packaging and the value of the goods is not reduced. If the item is damaged or impaired and this is due to inadequate or poor packaging, you will lose your right of withdrawal.

In the case of most long-lived products, such as ceramic flowerpots, a return label is sent with the package or can be requested from customer service within 14 days of receiving the product. There is also a return form specifying which products the customer wishes to return that must be filled out correctly. You will be responsible for paying the costs associated with returning non-returnable goods, these will be specified on product pages other that plants. (Plants are in general non-refundable, (see text below).

Please note that plants are perishable and cannot be returned as they are considered short-lived products that may not withstand being transported back without special packaging and shipping methods. Money back on plants is not guaranteed and a refund is subject to agreement with House of Botanique. The agreement is subject to pictures provided by the customer within 24 hours from shipment delivery of the damaged plants and evaluation of the case. In general, plants are considered non-refundable. If you wish to withdraw your purchase of a plant, you must contact our customer service on info@houseofbotanique.com the same day as the delivery takes place. You bear the costs associated with returning the plants and it is your responsibility to return the plants safely, so that they are not damaged. However, we strongly advise customers to consider this before purchase do to the type of goods.

When returning the goods, you are responsible for the goods until we receive them.

If you refuse to accept the package or cancel the order after it has been shipped, we reserve the right to deduct the delivery costs when refunding the money, as this is considered a return of the order.

If your complaint is approved, the amount will be refunded, minus any deterioration fees, to the card you paid with or to your bank account.

If the order was paid with a gift card, the amount will be refunded to the gift card.

At House of Botanique, we take great care to ensure that all the plants we sell are healthy and free from pests. We have strict protocols in place to maintain a healthy growing environment for our plants, but we also acknowledge that pest and disease issues can arise even in the best-managed facilities. That is why we quarantine any plant batches that have been exposed to pests or diseases and treat them with natural and biological methods to eliminate the issue.

Our pest management approach involves using biological control methods such as the introduction of beneficial insects like ladybugs and parasitic wasps, as well as organic pest control products like orange oil. These methods are safer and more sustainable than traditional chemical pesticides and help to maintain a healthy and natural environment for our plants.

Before we ship out any plants to our customers, our team inspects them thoroughly to ensure they are healthy and free from pests. We take great pride in our quality control process and strive to deliver the best plants possible to our customers.

In the unlikely event you suspect a plant having any pests, please let us know and provide pictures, so we can help determine a treatment of your plant. It is unfortunately not uncommon for plants to be exposed to pests at your home during the year, so please enforce the preventative measures quickly as possible when you notice these pests. 

Yes, we do offer plant care advice and resources. We understand that not all plants require the same care and that sometimes there may be issues that arise with the plant’s health. That’s why we provide care instructions and resources for each plant on our website to help you properly care for your new plant. Additionally, if you have any specific questions or concerns, you can always reach out to us via email or Instagram and we will do our best to assist you. However, it’s important to note that ultimately, you are responsible for the care and maintenance of your plant after you receive it. Our suggestions are based on our knowledge and experience, but we cannot guarantee the success of your plant’s health as we do not have it in our care.

We accept credit card and apple pay in our shop. For orders over 100€ / 750 kr. We can make an invoice for a bank transfer.

Shipping prices are as follows:

Buddbee starts from 49,90 kr / 6,65 €

Free Express Shipping from 499 DKK/67 EURO

Budbee Free Shipping when you purchase for more than:

499 DKK/67 EURO in Denmark, Finland, Netherlands and Sweden.

99 EURO in Belgium.

FedEx starts from 14,99€

FedEx Express Free Shipping when you purchase for more than:

99 EURO in Austria, Belgium, Czechia, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Spain and Sweden.

199 EURO in Bulgaria, Croatia, Cypress, Greece, Malta, Portugal, Romania, Slovenia, Lichtenstein, Switzerland.

FedEx Overnight DENMARK

950 DKK in Denmark

Please note that regarding remote areas we add an additional cost for shipping which will be calculated when entering postal code or region at check out

Read more about our shipping and conditions here.