We ship Mondays - Order before 7:00 CET on Mondays to receive your package during the coming week. Customize your Express delivery in FedEx delivery manager. Dismiss

Cancellation Policy

Cancellation Policy

If you have changed your mind and don’t want the item after placing an order, then we will cancel your order if your items have not shipped yet. Please email us at houseofbotanique.com for confirmation. We will refund your payment straight away with the shipping cost that we charged while purchasing the product, but it may take some time to reach your bank, depending on which payment gateway you used.

We normally wait 2 hours for confirmation, which means you have 2 hours to cancel the order for a full refund. If you take more than 2 hours, then we can’t do anything. If we ship the item after 2 hours, then you have to receive the item and send it back to us with trackable shipping service. You must pay for the return shipping cost. The shipping cost we charged you when you purchased the item is non-refundable in this case.

Create an account

A link to set a new password will be sent to your email address.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.